mindPower™ ECV Program
The Hong Kong
Exception
Elevate your business by identifying and optimizing your Exceptional Customer Value (ECV)
What is the current situation in Hong Kong?
What is the ECV Program by CEO mindPower?
The mindPower™ ECV (Exceptional Customer Value) Program provides structured requirements for engaging companies to benchmark and enhance their ECV provided to customers applying measurable factors.
Objective: To recognize & promote different industry leaders that truly execute a customer-centric culture in providing exceptional product, treatment and services to their customers, which eventually leads to customer, staff performance, and business growth.
Each ECV factor is evaluated on 3 levels of performance:
Professionalism - Factor meets minimum industry standard
Speed & Convenience - Factor measures timely delivery of service/treatment
Personalisation - Factors that are above the industry standards and answer customers’ hidden needs under CEOmP’s Business Growth mindDerTM (BGm) system
What is our Vision?
To ECV company
Enhance, recognize & promote business and service excellence of selected companies which deliver exceptional value to enhance customers’ wellness in different aspects
To. Consumer
Have diverse wellness enhancement & enjoy exceptional value offered by different brands
Provide impartial pioneer channel for consumers to voice their feedback & act as “watch dogs”, to ensure genuine delivery of ECV products/services by different companies
What makes the ECV Program exceptional?
3 Levels of BUSINESS GROWTH Benefits
Strategic Consulting with One-Up Business Growth Idea
More than just a certification – CEO mindPower will uncover your ECV factors at the end of Level 1 certification via BGm system
We will propose a one-up business growth idea, which you can also advertise on your own corporate platforms
Enhance Staff Performance mindPowerTM Innovation & Business Growth mindDerTM Models
To help you achieve your business goals, training will be provided in Level 2 using CEO mindPower’s proven models
Train-the-Trainer models are recommended for sustainable business growth.
Launch Your ECV Promotion to Increase Customer Engagement
Knowing your customers is the best way to stay above your competition
CEO mindPower will facilitate the tracking of your customers’ feedback in Level 3 certification and offer strategic advice on how to continually enhance your business performance
Which companies are eligible to be certified?
The ECV Program is by invitation only. CEO mindPower will conduct vigorous background research before connecting with brands that have the potential to be certified.
What are your entitlements?
ECV Certificate, Decal, Company Factsheet (for promotional purposes)
Customer Endorsement Online Form
Access to the mindDerTM game to capture customer data
Co-developed ECV Training Materials and Training Sessions
ECV Launch Promotion Idea
ECV Business Enhancement Plan
End-of-Project Report
Membership with ECV Mall
How does it work?
Potential companies will be contacted by CEO mindPower. You will be offered a free consultation with CEO mindPower’s founder, Ms. Annie C.E. Leung. If eligible, CEO mindPower will send a proposal to your company inviting you for ECV certification.
Who can I contact?
Please contact Ms. Annie C.E. Leung at annie@ceompower.com for any questions regarding our ECV Program.